Job Description System Engineer
- 1. Administration and Monitoring
- Regular monitoring/assessment of the performance and security of the Virtus Logic Data Centers / servers (JAPAN, US, and soon in SWEDEN) and related equipment to ensure acceptable up time and acceptable quality of service. This includes accessing internal and external portals (Nagios/MRTG and other upcoming Monitoring to be implemented) as well as doing tests.
- Handles alert maintenance or incident of internal servers and coordinates with third-party providers the configuration and maintenance of outsourced Virtus Logic services.
- Monitor/Notify/Implements the status changes of any configurations made / user access accounts as directed by the authorized parties.
- Regularly monitor/create ticket for alerts/cases/unplanned maintenance/renewal/expiry of server and network status and utilization reports.
- Proactively review contract renewals, domain registrations, security certificates, etc.
- Coordinates with Department Manager/Supervisor and internal/external partners regarding planned Infrastructure activities (e.g., upgrade of software or hardware) and unplanned activities (e.g., network trouble) to ensure the immediate restoration of affected Virtus Logic services.
- 2. Reports Management
- Provides reports to the internal partners (managers and business-related units in case they need comprehensive information about the incident pertaining to INFRA).
- Provides ad hoc reports that may be required by internal partners as well as Virtus Logic clients.
- Gives timely feedback and updates to concerned parties (i.e., System Administrators, Manager, Operations Manager, Systems and Network Operations) regarding system changes and advisories.
- 3. Project Implementation
- Attends meetings in coordination with internal and external partners to evaluate the required resources relevant to prospective Virtus Logic client needs.
- Coordinates with internal and external clients to assess the availability of facilities and prospective applications and solutions.
- Implements and completes approved project activities based on timelines set including the delivery and acceptance of solutions and services.
- 4. Technical Escalation
- Takes accountability for technical issues that are escalated to the group.
- Coordinates with partners regarding technical issues that are covered by the service level agreement.
- Provides timely feedback and updates to Manager, team members and other employees regarding system changes and advisories.
- 5. Others
- Observes and follows all applicable Company Policies and Procedures.